Product and Quality Questions

1.  Do you carry swatches of your dresses?

No, we do not carry swatches anymore due to manufacturers supply being limited. We apologize for this inconvenience, but if manufacturers begin to supply swatches again we will be having them back in stock.

2. What shade is your ivory?

All of our ivory dresses are in the bridal family of ivory. Be careful of pageant types of dresses out there that are the darker, yellowed ivory. Almost all of our dresses would be considered candlelight ivory or soft ivory in the bridal market. To be sure, order a color swatch and see for yourself or simply submit a ticket to our General Department to inquire about the color of a particular style dress as all manufacturers are different.

3. Can the flowers be taken off of the waist of the dresses so that I can place my own sash on top?

Please read all descriptions of dresses to see what is specifically mentioned about flowers being pin-off or easily removable. Descriptions that read-“ attached”, can usually be detached from the dresses, however, you may want to place something on top of what you have removed. We will be happy to answer any specific questions on any of our dresses. You may submit your request to our General section of our ticketing department.

4. Where are the dresses made?

About 97% of our dresses are made in the US.

5. How can you offer lower prices than the wedding stores?

Our company owner negotiates factory direct pricing and maintains only an Internet site and warehouse for our inventory. We have no large retail space overhead that we have to pass on to our customers, so it saves you money. We are constantly searching out vendors and negotiating special pricing to pass on to our customers. The bottom line is if we receive special pricing, you as a buyer will receive a great deal also.

6. Can you create a dress in another color, if I send you the material- or can I purchase fabric?

Though we have resources to create a dress for you, we cannot be responsible for fabrics and measurements that are involved with a custom dress. We will, however work with you in any way we can to find a dress that matches your color choice. There hasn't been a color yet that we cannot match. The manufacturers will not sell their fabric directly to us or the public, nor can they add sleeves to any dress.

7. Do I need a petticoat/ crinoline or slip with the dresses that you sell- and how do I make the dress puffy?

About 99% of our dresses all have additional crinoline built into the second layer of the dress. All of our dresses are fully lined so there is no itchy scratchy fabric on your child's body. You may choose to leave it as it is or separate the netting to "pouf" it out. To separate the crinoline you can pull it apart in your hand and scrunch it like you are rolling something. For single layer crinolines we always roll it up and scrunch it. The more that you play with the crinoline, the more puffy the dress will become. If you have a child that is super sensitive to fancy clothing, then it would be best that you have them wear a little cotton tank under the dress so that they are comfortable. For some young children, this may be the first formal dress they have worn, so keep an open mind that this is something new and different for them.

8. How do I care for my dress?

If desired, we recommend that you set your iron on a heat of level 1 for any tulle netting (usually outside layers), mirror or crystal organza, level 2 and for any satin level 3-4. You are the best one to judge your iron, however, take your time when doing so and the dress will be crisp and wonderful! Any attempt at doing it quickly will result in a hole or burn on the dress. For cleaning we advise "Dry clean only". Please do not try to hand wash these items, we all know, it never looks the same and they will shrink and warp. Be kind to the dress and have them professionally dry cleaned so they will last for future wearing. Unless a garment is tagged 100% Cotton, we recommend Dry Clean Only for our garments.

9. Are your jewelry and accessories lead free?

Yes, all of our products are lead-free as our company is in direct compliance with all US Regulations for Child Product Safety.

10. Do the petal dresses on your site have a place I can insert my own petals?

Yes, this dress has a slit in the back (underneath the bow of the sash) to where you can insert your own petals into the tulle of the skirt of the dress.

11. Are the veils on the crowns removable?

Yes, while the veil is attached to the crown, it can be removed by a seamstress. The US Angels crowns with veils are detachable by velcro which make it nice if you wanted to use the headpiece for another event.

12. What are your shoes made of?

On other websites, they claim that these (S27 and S26) shoes are made of leather as they look and feel just like leather; however, the material of the fancy ballet shoe is truly man-made leather. The L_MICHEAL shoes for boys are real leather.

13. Can I order an extra sash and how much?

We do sell our sashes separately in which the cost does vary depending on the type of sash being purchased; however, the price of each sash is displayed next to the product on our website.

14. Where can I see a picture of your sashes?

Pictures of our sashes are available to see in our Online Store. View them by clicking here.

15. Are your items always in stock?

While we do strive to keep all of our items in stock, due to varying seasons throughout the year, our stock changes daily. If you are concerned about an item being in stock, please submit an email to our Availability of Stock Department  as we are more than happy to check the immediate availability of any item you may be interested in.

16. Do you have Final Sale items like a bridal store?

Just like a Bridal Store, the items we sell are made or filled by that manufacturer specifically for your order. We keep many of our items as final sale to keep the best quality of dresses in stock for our customers as no one wants to purchase a returned dress. Other items that are final sale are items that are Red Tag Sale, any dress under $40.00, any item that is a Special Order item, and all US Angel items, Disney, Hello Kitty, Barbie, Sweetie Pie and Dimples are Final Sale. Please see our Policy Page for the details on our Return/Exchange Policy.

17. How long before my wedding should I order?

We recommend that if you find a dress that you have your heart set on, to contact us to check the availability of it for your future date. Most children will not drastically change within a month or so. However, if you measure your child and you figure you will be doing alterations regardless of how far out in advance, then go ahead and check it off of your list. Keep in mind that Easter, Summer and Holiday dresses sell very quickly- so don't wait too long! 
You may submit a ticket in the Availability of Stock Department. We will get back to you promptly during normal business hours.

18.  Can a customer order multiple dresses to try on and return?

We prefer to not ship multiple dresses for trying on purposes for one child as this unnecessarily removes dresses from our inventory that another bride or customer may be in need of.  Please be aware that we do have a seamstress on staff that is available for offering sizing suggestions to help find the best fit dress for your child. To receive sizing assistance, please submit a ticket in the Sizing Department with your child's measurements. Please note, when submitting a sizing inquiry, the information needed is: age, chest, waist, top of shoulder to floor measurement, and the wear date. Because we are a discounter, please be considerate to our company in taking out dresses that are needed to be sold. Please understand that as our margins are low on these dresses, we would be at a loss to cover your order if the majority of them are returned. We are a busy company and our stock is a commodity to us. Furthermore, our shipping manager reserves the right to ask our CSR agents to hold and verify large orders.

19. How long has your company been in business?

The owner of our company has been in business for 24 years as of 2011. She comes from a family of southern seamstresses who were also in the Bridal Business and was formally trained in Fashion Design. This is not just another online store run by people who do not understand the business. The online store was opened so that we could sell worldwide. Our trained and kind staff work tirelessly to help everyone that comes to our company for their special day. Additionally, our staff have a working knowledge and past experience in the bridal business. The core belief and foundation for our company is that every single child out there deserves a special dress no matter what budget a parent may be working with. We are selective with our products that we offer and work with vendors who adhere to the same high standards. She makes sure that we only sell the highest quality dresses at the right prices that everyone will love. We carry over 10,000 products and are the largest supplier of flower girl dresses online, so we know that you will be pleased.

Shipping Outside of the USA

1. Do you require someone to sign for the package?

No, we do not require a signature. However, USPS or your local delivery service does reserve the right to obtain a signature if they feel that they are not able to leave the package secured (i.e.: dog, rain, close proximity to a lot of foot traffic).

2. Do you ship to outside of USA?

Yes; however, to find out if your country is eligible for shipping with our company, please submit a ticket in our Shipping Department prior to placing the order so that we can confirm shipping to your country. We ship all international orders every 3 business days through GEM (Global Express Mail) which arrives to most countries within 5- 7 business days. Please allow at least 10 days from time that we ship the item to clear customs and arrive to you.

3. How can I track the status of my international order?

Once your order has been shipped, you will receive an email confirmation of your USPS.com tracking number which will be emailed to the email account that you used to place the order. If you have spam blockers or filters- it may hit one of those files. Please note, the tracking information will be directly from www.usps.com so please check this before contacting us for status.

If you have not received your shipment notification email (and you have checked your spam blocker and deleted files) and would like to find your order status, please submit a ticket in the Order Status Department. We will get back to you promptly during normal business hours.

4. What happens if my international order has already been shipped and I input the incorrect shipping address while placing my order?

We are not able to correct the international shipping address once a package has been shipped. It is extremely important to enter the correct information while placing your order on our site. If the box has not left our facility, then we can correct the address, however, once it has left and been shipped from our offices, there is no way to get this corrected.

5. Are your international shipping times guaranteed?

Our shipping times for international packages are based on shipping times given to us by United States Postal Service Global Express Service; however, we do not control how long a package will take to arrive internationally as this is determined by the length of time it takes to proceed through your local customs. Normally, they arrive in 7-10 business days or less once shipped. Some countries arrive quicker than 7 business days. However, do not push your wear date on international orders and give yourself enough time as we cannot speed up any shipment once it has left our facility.

6. How long before my wedding should I order?

We recommend that if you find a dress that you have your heart set on, to contact us to check the availability of it for your future date. Most children will not drastically change within a month or so. However, if you measure your child and you figure you will be doing alterations regardless of how far out in advance, then go ahead and check it off of your list. Keep in mind that Easter, Summer and Holiday dresses sell very quickly- so don't wait too long! 
You may submit a ticket in the Availability of Stock Department. We will get back to you promptly during normal business hours.

Shipping and Rush Shipping in the USA

1. Do you require someone to sign for the package?

No, we do not require a signature unless you contact us to let us know before shipping. However, UPS does reserve the right to obtain a signature if they feel that they are not able to leave the package secured (i.e.: dog, rain, close proximity to a lot of foot traffic). To request signature, please submit a ticket in the Shipping Department as soon as the order has been placed so that we may get this taken care of for you. Additionally, our Shipping Manager may reserve the right on any order to require a signature.

2. How can I track the status of my order?

Once your order has been shipped, you will receive an email confirmation of your UPS tracking number which will be emailed to the email account that you used to place the order. If you have spam blockers or filters- it may hit one of those files. Please note, the tracking information will be directly from UPS.com or USPS.com so please check this before contacting us for status.

If you have not received your shipment notification email and would like to find your order status, please submit a ticket in the Order Status Department. We will get back to you promptly during normal business hours.

3. My wedding is tomorrow! Can you get me a dress?

Yes and no. Yes, we can get the dress for you if it is available and hanging in our emergency stock for immediate shipping. Additional rush shipping charges of $20.00 do apply to all orders being shipped the same day. This is in addition to any shipping charges. Rush charges are incurred due to our staff has to make an unscheduled arrangement with our shippers to send the items. Additionally, your rush order is shipped and bumped ahead of other orders that can result in our staff working overtime to get all boxes out. If you are looking for an item that will quickly ship, you should look for any dress that says same day shipped if ordered before 10am PST. Also, our closeout and sale category items all ship same day before 10am PST and you are sure to find a great bargain!

Please Note: All orders that need to go out on RUSH must be called in by 11 am PST to go out that same day (if the item is available and hanging in our emergency stock). Please submit a ticket to our Rush Shipping Department prior to placing the order so that we may confirm availability before the order is placed. All RUSH orders that are called in for same day shipping are considered final sale.

5. How long before my wedding should I order?

We recommend that if you find a dress that you have your heart set on, to contact us to check the availability of it for your future date. Most children will not drastically change within a month or so. However, if you measure your child and you figure you will be doing alterations regardless of how far out in advance, then go ahead and check it off of your list. Keep in mind that Easter, Summer and Holiday dresses sell very quickly- so don't wait too long!

You may submit a ticket in the Availability of Stock Department. We will get back to you promptly during normal business hours.

6. What happens if my order has already been shipped and I input the incorrect shipping address while placing my order?

We are able to correct the shipping address once a package has been shipped through UPS (as long as it has not yet been delivered); however, making an address correction will incur an UPS $11.00 flat service charge plus any additional shipping charges depending on how close the new address is to the one that the box is shipping to. This must be paid to UPS before an address intercept can be initiated. Since this is a time sensitive issue with UPS, we must be informed of this address correction immediately- prior to delivery- delaying any part of this may result in being unsuccessful with this request.

7. Can I get cheaper shipping on items that don’t qualify for free shipping?

Our shipping is priced by the weight of the package (which is based upon a 1lb. minimum with UPS) and our shipping is also priced based upon the distance from our shipping location to your zip code which includes tracking and insurance with UPS and USPS.

8. Do you offer shipping methods other than UPS and USPS?

UPS and USPS are our carriers of choice; however, if UPS does not deliver to your area please contact us through our ticketing system by submitting a ticket into our Shipping Department. 

9. Are your shipping times guaranteed?

Our shipping times are based on shipping times given to us by UPS and USPS. However in the event that UPS delays (due to their fault- not ours), they will only refund the shipping amount to us. So when in doubt that you will make your wear date, we strongly recommend that you select 2nd day air as it is always safer than 3 day select. We cannot be responsible if you select free ground shipping and your order does not arrive on time. If you are running short on time before your event, please select and pay for the air option that we are giving you on the site so there are no disappointments from your child.

10. When can I expect my tracking information?

Once your order has processed and has shipped from our facility, you can expect to see your tracking information via email from UPS.com or USPS.com by the end of the same business day.

Sizing & Measurements

1. How do I measure my girl?

The best way to measure your girl is to measure her (bare-skinned) with a smooth tape measure and obtain the chest, waist and top of the shoulder to floor. For the Chest Measurement you will take the tape measure under her arms and go directly over the bust line. Get an actual measurement- do not place your finger or give an inch- you will want to see exactly what she measures in inches. For the Waist Measurement, you will want to take the tape measure and go around her right at the belly button. Some children have a slight pooch belly, so you will want to measure the widest point of where it sticks out. Most of our dresses should fall mid-calf to ankle so looking at the length measurement is important. You always have to consider that the length measurements of a dress are from the top shoulder seam to the hem line- so that is where you will want to measure from. You will take the tape measure all the way down the front of her and see where it falls on the leg. This should be around mid-calf to ankle for a ballerina length. 

2. How do I measure my boy?

Chest is measured one inch below the underarm. Outseam is measured from the waist to the ankle. Sleeve is measured shoulder to shoulder straight across the back. Imagine the point of the back where the torso meets the arms. Please allow 3-5 inches for fitting on the chest measurements as you have to remember that the boy will have the shirt on, and sometimes a vest on depending on the style selected and then the jacket on top of that. You must allow for easement so that they can move freely. Additionally, just remember, these suits can be altered just like a mans garment, so keep an open mind when purchasing these types of garments when there are multiple pieces that need to fit on a growing boy!

3. What if I do not have a soft measuring tape?

Very simple! You can take a piece of string, belt, or robe sash to measure your child and then lay that measuring tool down on a regular construction tape measure or yard stick to determine their measurements.

4. Do your dress sizes run big or small?

To avoid exchanges, please take a few minutes to measure the child that you are purchasing for and compare them to our garment measurements provided for each dress. Please do not assume that just because the child wears a size 6, then any size 6 dress will fit. While sometimes this is true, you always have to look closely at the proportions of a child's body in comparison to the garment measurements. We are happy to assist any sizing questions that you may have.
If you have measured and compared the child's measurements to the size charts and are still having questions, our seamstress on staff will be more than happy to help. We will need the actual chest, waist and top of shoulder to floor measurements along with the child's age and wear date. Contact our Sizing Department for help with measurements and sizing.

5.  What happens if I measure my child and they look to be fitting in a much smaller or bigger dress than she normally wears?

You always have to start with the length measurements first. You can always take in the top of a dress, but if you do not have the length sitting correctly, then you may get a dress that fits, but looks funny as the waist will not fall in proportions to the child's body. For example, you cannot place a petite and tall 7 year old in a size 3 dress just because her upper body is small- you have to imagine that the waist and armholes will ride too high on the body. If you find that your child exceeds or is the same as the garment chest or waist measurement, please go up in size as the dress will not zip. Also, we say to allow about 1-2 inches for comfort and ease between the child’s measurements and that of the garment measurements shown on the sizing chart.

6.  Are your dresses floor length or tea-length?

Most of our dresses are meant to be worn mid-calf to ankle; however, we do have some dresses that are floor length- you will want to follow the pictures and size charts that are provided for each individual style dress offered.

7.  Is there any room in the seams of the dresses to be let out if needed?

Most all of the dresses have 1/4 inch which is surged into the side seams, however, please do not purchase a dress that is the same size or smaller than your child. It will lead to unnecessary disappointments for our most important customer-your child. Most of the times, a garment can be altered in and made smaller, however, do not assume with any item that you purchase online can be let out on the side seams as there is not enough to be made bigger (unless we have put this info in the description of the item). We strongly recommend purchasing bigger if you have any doubts that a garment will fit a child.

8.  Do you offer plus size dresses?

Yes, some of our dresses are offered through size 20x. We do have a section in the Categories on the left side of our site that is titled Sizes 18-20. Additionally, you can look in our US Angels section and a lot of their dresses are offered in the Plus sizes. If you have any questions, our seamstress will be glad to help.

9.  Can a customer order multiple dresses to try on and return?

We prefer to not ship multiple dresses for trying on purposes for one child as this unnecessarily removes dresses from our inventory that another bride or customer may be in need of.  Please be aware that we do have a seamstress on staff that is available for offering sizing suggestions to help find the best fit dress for your child. To receive sizing assistance, please submit a ticket in the Sizing Department with your child's measurements. Please note, when submitting a sizing inquiry, the information needed is: age, chest, waist, top of shoulder to floor measurement, and the wear date. Because we are a discounter, please be considerate to our company in taking out dresses that are needed to be sold. Please understand that as our margins are low on these dresses, we would be at a loss to cover your order if the majority are returned. We are a busy company and our stock is a commodity to us. Furthermore, our shipping manager reserves the right to ask our CSR agents to hold and verify large orders.

10. I have measured my child and still do not feel right about the size, can you help me decide what size to buy?

If you have measured your child and you still do not feel right about the size we are more than happy to help you find the best size. Please submit an email to our Sizing Department and we will help suggest the size you need. Please note, when submitting a sizing inquiry, the information needed is: age, chest, waist, top of shoulder to floor measurement, and the wear date. Please note that the assistance you receive should be taken as a suggestion only as the child is not in front of us.

Order Status

1. How can I track the status of my order?

Once your order has been shipped, you will receive an email confirmation of your UPS tracking number which will be emailed to the email account that you used to place the order. If you have spam blockers or filters- it may hit one of those files. Please note, the tracking information will be directly from UPS.com so please check this before contacting us for status.

If you have not received your shipment notification email and would like to find your order status, please submit a ticket in the Order Status Department. We will get back to you promptly during normal business hours.

Pre-Ordering Questions

1. Do you have a store that I can pick up my order?

Unfortunately, we are solely an online retailer in which we do not have a local store open to the public. Unlike most of our competitors, we do have a physical warehouse location. If you are a local client and wish to pick up only, prior arrangements can possibly be made. We cannot accommodate walk up clients that are shopping as our staff and warehouse are not set up for this type of service.

2. Can you send me a catalog?

We maintain all of our pictures online. However, if there is something that you need to see more of, feel free to submit a ticket to theGeneral Department with your request.

3. Do you wholesale or offer discounts?

To find out more information about wholesale prices, you would need to contact us by submitting a ticket to the General Department with specifics of orders along with your wholesale license. We do not discount multiple dress orders on any dresses less than $49.99.

4. Can I order on-line or can I order it over the phone?

You are welcome to place over the phone; however, we will still require all of the same information as our online store. Most people choose to order online due to increased site privacy and security. Please note, that the quickest way for your order to be placed is to simply place the order online as this will ensure that your order is immediately placed into our system for the fastest processing. Additionally, our online orders are processed faster as they go straight to our shipping department for processing.

5. What types of payments do you accept?

We accept Visa, Master card, American Express, Discover, and ATM debit cards with Visa/Mastercard logos and PayPal. You may also send us a Money Order. We also accept checks through our preferred partner PayPal.com.  Paypal.com is an online payment service that's fast easy and free and best of all- takes minutes to complete the transaction. Please be aware that when paying via check through PayPal.com, the order will not be processed and shipped until the check has been cleared. NOTE: We do not accept Gift Cards online. If you wish to pay us with a Gift Card, you will need to call in your order and our CSR agents will be happy to manually build this order for you over the phone.

6. Do you require sales tax on your orders?

All orders shipped to a California address do have applicable sales taxes applied to the total of the order through checkout. A lot of sites claim "no tax" if shipping outside of CA on out of state shipping as a gimmick to confuse people to think that they are getting an extra savings. However, it is pretty simple- by law- a merchant collects sales tax only if the order is shipping within the same state they are in. So, we only collect sales tax in CA- out of state shipping is FREE of tax.

7. How can I speak with a customer service representative?

We do have highly skilled and knowledgeable, local and English speaking customer service representatives available during our business hours to answer any questions that you may have. We ask that you email your inquiries through our support site in which your question will be directed to a specific CSR agent who is trained to quickly resolve the needs of your inquiry. Furthermore, we do not outsource any of our staff and they are at our locations. We are an equal opportunity employer and do not hire illegal residents. With internet companies, you should be cautious of doing business with ones who do not have a physical location or do not have phone numbers listed on their site. There is a reason that they do not want you to know! We suggest that you do not support these types of sites for your own safety.

8. Is your website Secure?

Yes, our website is secured. You can view our security logos at the bottom of each page on our website in which you can be assured that your transaction information is secured to provide you with the safest and most confidential resources. We take this very seriously and pay for security to insure we along with our customers are safe and secure.

9. What if I need my order faster than the 2-6 business days?

Should you need your order faster than the 2-6 business days, please place your order with either 3 Day Air or 2 Day Air on our site. These air options are offered. This is the only way to ensure that your order will arrive in time for your special occasion. Please make sure that you select this at the time of of checkout. If you are in doubt and are pushed on time, then select Air shipping so that you receive your order on time. Due to the quick turn around time and volume that we process, our CSR agents cannot ensure bumping a ground order to air once you have placed your order online. So please make sure that you select air if your wear date is fast approaching.

10. Why do I sometimes have to leave a message on your phone lines?

Because our company is an internet based company, we have a large staff of highly trained Customer Service Representatives available at our online support site during business hours that are ready to assist you via email in any question you might have. 

Please note, all questions are answered and given a response faster through our support site rather than a phone call as our Representatives are available via email from 8:00 am PST – 4:30 pm PST.  Our phone lines are available from 10 am PST to 2 pm PST for our customers that have an emergency.  Please read these FAQs and contact us if you do not see your question answered. Additionally, if you do get our voice mail, just know that all domestic calls are returned immediately. International clients please send us an email and we will be more than happy to help.

11. What discounts do you offer? 

On any order that totals more than $125 (not including shipping), a 10% discount will be automatically applied during checkout. This is applied to single orders totaling $125.00 and shipping to one address and applies to all merchandise in our store, even to Red-Tag sale items! Additionally, all orders over $28.99 offer a free shipping method.

12. How long does it take to process my order?

If your order is placed before 10 am PST, it is processed the same day it is placed. If your order is placed after 10 am PST, it is processed the following business day.  If your order is placed Friday through Sunday, it will process on Monday and expect to ship Tuesday (unless Monday or Friday is a holiday). After your order has completed processing, it expects to ship the following business day with tracking to follow via email from UPS.com or USPS.com to the email address provided through the checkout process.

13. What is your cutoff time for processing the same day?

To have your order process the same day, it must be placed before 10 am PST. This insures that it has time to make it through processing in our shipping department to make the cutoff time for UPS or USPS pick up.

14. Why do I have to provide my email address with my order?

Providing your email when you place your order is our fastest way to contact you should there be an issue once your order is processing and it is also where your tracking information will be sent once your order is shipped. Should you not have an email address, please submit your order with an email of someone close to you so that you can receive your tracking information and any other notification. We do not sell any clients information or share it with anyone.

15.  What do I do if I do not get a confirmation email after I place my order?

If you do not receive a confirmation email after you place your order, please contact us right away to see if your order was fully processed.  This will ensure that your order is being processed and that it will arrive to you in a timely manner. Also, please check your Spam/Junk mail folder as it may have been routed there depending on your email filters.

Returns & Exchanges

1. What if I get the dress and it doesn't fit?

You should contact our company with 24 hours of receiving the dress (or item) by submitting a ticket in the Return Authorization (RA) Request Department. Please remember, all dresses that are stamped as final sale and all dresses received on a Friday or Saturday via air, cannot be returned. 

2. How do I make a return or exchange?

All Exchange and Return information is handled via email only.  Please visit our support site and submit a ticket to our Return Authorization (RA) Request Department and they will assist you in making your return or exchange on eligible items.

3. Do you offer prepaid labels for all items on your website?

We issue prepaid labels for exchanges made on eligible dresses as a courtesy to our customers. To see what dresses are eligible please view our Return Policy.  

4. Do I have to pay shipping to make an exchange?

Shipping charges on any item that is not an eligible dress is the buyer’s responsibility. See our Policy Page for a full explanation of our policy.

5. How many days do I have to return my items to you?

If you decide you would like to make a return or exchange, please contact us right away by submitting a ticket to our support site  as this will ensure that we receive your items back in time.  Any item that is eligible to be returned or exchanged must be back into our facility within 30 days after receipt of the package.

6. Why can’t you take items back after 30 days?

The reason we cannot accept returns after 30 days is because the manufacturer will no longer accept an item back from us once it has passed the 30 days.  Also, it is a product liability for us to be able to resell an item once it has been out of our possession past this 30-days as we cannot in good faith accept the dress back in and then resell it to another client when it has been in someone else’s possession for over 30 days. We require you to notify us upon arrival if there are any issues with your order. You need to inspect and let us know if there are any issues that need to be corrected. We cannot and do not take back any items for any reasons after 30 days. Due to product liability, we cannot accommodate any request for return after 30 days.

7. Why are dresses under $40.00 and Red Tag Sale Items final sale?

We as a discounter strive to bring our customers the lowest prices possible on our merchandise. When we mark our dresses down to the lowest price, they are marked down to below our cost and are meant to be sold to move out of our facility to make room for next season’s attire. This also lets our customers get the benefit of getting great merchandise at a price that you cannot find anywhere else.  For this reason these items are sold as final sale and not eligible for refund or exchange.

8. I still have not received my prepaid label?

When making an exchange on an eligible dress, our company will email you a prepaid label for you to use to send the dress back to us for exchange. The prepaid label comes in the form of an email from UPS.com to the email account that you provided on your order. Just be aware that depending on your email provider, it may hit your spam blocker or junk mail folder. We email these at the end of each business day.

9.  Can the customer order multiple dresses to try on and return?

We prefer to not ship multiple dresses for trying on purposes for one child as this unnecessarily removes dresses from our inventory that another bride or customer may be in need of.  Please be aware that we do have a seamstress on staff that is available for offering sizing suggestions to help find the best fit dress for your child. To receive sizing assistance, please submit a ticket in the Sizing Department with your child's measurements. Please note, when submitting a sizing inquiry, the information needed is: age, chest, waist, top of shoulder to floor measurement, and the wear date. Because we are a discounter, please be considerate to our company in taking out dresses that are needed to be sold. Please understand that as our margins are low on these dresses, we would be at a loss to cover your order if the majority of the items are returned. We are a busy company and our stock is a commodity to us. Furthermore, our shipping manager reserves the right to ask our CSR agents to hold and verify large orders.