Recently, I purchased a Christmas dress for my daughter from your website. The dress arrived and when I opened it, I was very upset with it, as to me, it did not look like the dress in the picture. I placed the dress back in the box and immediately sent an email to your customer service team concerning a return. Two emails later, my daughter’s grandmother came to visit and I showed her the dress. She LOVED it and encouraged me to try it on her; my daughter also LOVED it, and to be honest, by this time, I did as well. When my daughter wore it for the holidays, she looked like a little princess, and received so many compliments on her beautiful dress.
Despite my initial misguided email and later decision to keep the dress, I would like you to know that Layza, who handled each piece of correspondence I sent, always responded to me in a timely, courteous, kind, and professional matter. She is an asset to your customer service team. Because of Layza’s professionalism (and the quality of your product), I look forward to shopping your site well into the future and I have been spreading the word about your quality company to everyone I can.
Thank you for offering such beautiful products and exceptional customer service.
Sincerely,
Becky Dotzel
Your Newest Loyal Customer